COM-TEC COMPUTERS is one of the fastest growing network of computer companies that supplies to different channels of computer products consumption. Established in 1996, COM-TEC Computer and COMTECPC.COM is a nationwide distributor of computers, peripherals components and software for the PC marketplace. Over the past decade, COM-TEC COMPUTERS has been able to partner with vendors and dealers who are on the leading edge of technology and innovation. In 2004, recognizing the increasing consumer for variety and direct access of computer products, two growing companies combined their unique experience and skills to form COM-TEC COMPUTERS and COMTECPC.COM. Each company is focused on different market channels and located in the wonderful and majestic metropolitan area around the snow covered mountains and the beautiful sandy beaches of southern California. By combining the diverse expertise of each company, COM-TEC COMPUTERS has been able to provide an extensive range of products and services, as well as reduce costs and work efficiently. The COM-TEC COMPUTERS Philosophy is to provide the nation’s dealers and consumers with quality name brand products at competitive prices in a very timely manner through our vast experience just to service your computer needs. COM-TEC COMPUTERS COMTECPC.COM 13451 Crocker Ct. Fontana CA U.S.A 92336 (909) 899-6066 (909) 899-9339 customerservice@comtecpc.com Resellers: please fax your Seller's Permit along with your Regulation 1668 form and order # TO (909) 899-9339. For Large orders please Call 1-866-4COMTEC Service hours 9am to 9pm monday through Saturday Sunday 10am through 5pm Pacific Standard Time ***Return Policy*** Products sold by comtecpc.com are covered by our 10-day return period, unless otherwise noted. RMA numbers must be obtained no later than 10 days from the date the product was shipped. Ater 10 days, all product returns must be handled directly by the manfacturer or warranty provider. All RMA numbers are valid for 10 days from the date of issuance. All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing acessories or parts. Comtecpc.com will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are Non-Refundable for all products in all cases. 25% restocking fee applies to all refunds. There are no returns on full Computers or Computers that are custom built. All Computers have a 1 year parts and Life time warranty on support. Thank You. All returns must be with RMA (returned merchandice acceptance). All returns must be for DOA (damaged on arrival) merchandice and returned from the same exact item only. A restocking charge will be calculated at a rate of 25% of full price. When you receive a RMA Number, it must be on the outside of the package or it wont be accepted. The customer will be responsible for shipping the product to us, and comtecpc.com will take care of the expense to ship the new product to back to the customer. To receive an RMA number email us at rma@comtecpc.com, and we will email you an RMA form. Then comtecpc.com will email you back an RMA number. Send all products back to the address listed above.